Privacy Policy – known

This Privacy Policy explains how known (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

We do not own the images used in our designs. If you are the owner of any image featured on the Site, please contact us at support@known.sr.

Contact

After reviewing this policy, if you have questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at support@known.sr

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support; in this Privacy Policy, any information about an identifiable individual is referred to as “Personal Information.”

Device information

Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to improve our services
Source of collection: collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our ecommerce and analytics service providers, including Shopify.
Personal Information collected: browser version, IP address, time zone, cookie identifiers, pages or products viewed, search terms, and information about how you interact with the Site

Order information

Purpose of collection: to provide products or services to you, process your payment, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and, when consistent with your preferences, send information or advertising about our products or services.
Source of collection: collected directly from you.
Disclosure for a business purpose: shared with our ecommerce and payment processors, including Shopify.
Personal Information collected: name, billing address, shipping address, payment information (such as credit card details or other payment methods), email address, and phone number.

Messaging terms and SMS marketing

By providing your phone number, you agree to receive SMS messages from us. We use your information to send order-related notifications (including abandoned checkout reminders), marketing offers, transactional messages, and review requests.

The Site uses cookies to track items in your cart, including when you abandon checkout, and this information may be used to determine when to send cart reminder messages via SMS.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described in this policy

For example, we use Shopify to power our online store, and Shopify’s use of Personal Information is described in its privacy policy at shopify.com/legal/privacy; we may also share your information as needed to comply with laws, respond to lawful requests, or protect our rights.

Behavioral advertising

We use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.
Using advertising tools on third‑party platforms such as TikTok and Instagram, we may share information about your use of the Site, your purchases, and your interaction with our ads, directly or via cookies and similar technologies, subject to your consent where required.

You can opt out of targeted advertising by contacting us at support@known.sr

Using Personal Information

We use your Personal Information to provide and improve our services, including offering products for sale, processing payments, arranging shipping and order fulfillment, and keeping you informed about new products, services, and offers.

Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you request that we erase it, subject to our legal obligations.

Automatic decision‑making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision‑making (including profiling) when it has legal or similarly significant effects on you.
We do not engage in fully automated decision‑making that has such effects using customer data; however, our providers, including Shopify, may use limited automated tools to prevent fraud, such as temporary blacklists of IP addresses and payment methods associated with repeated failed transactions.

Cookies

Cookies are small data files downloaded to your device when you visit the Site. We use functional, performance, advertising, and social media or content cookies to remember your preferences (such as login and region) and to understand how visitors use the Site.

Some cookies are necessary for the Site to function, while others are used for reporting and analytics; many of these cookies are persistent and may remain on your device between 30 minutes and two years unless you delete them.

You can manage cookies through your browser settings, including blocking or deleting them, but this may negatively affect your experience and limit access to parts of the Site.

Blocking cookies may not fully prevent how we share information with third parties such as advertising partners, so you may also need to exercise rights or opt‑out options described in the behavioral advertising section.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” browser signals, the Site does not change its data collection and usage practices when such a signal is detected.

Changes

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons, and the updated version will be posted on this page.

Complaints

If you would like to make a complaint about how we handle your Personal Information, please contact us by email using the details in the Contact section above, and we will review and respond as required by applicable law.